FAQ

We currently don't have any showrooms or brick and mortar locations. This allows us to keep our costs down so we can offer the great pricing that you see on our site! With that being said, why not just try out our furniture in your own home?! We make it easy with our no questions asked, risk-free 30-day return policy. And with quick, free shipping — the deal is even sweeter!

Albany Park products are constructed of high-quality kiln-dried frames and your choice of solid wood or steel legs.

Sofas: up to 900 pounds; Loveseat: up to 600 pounds; Armchair: up to 350 pounds

Yes. The engineered finish on our stain and liquid-resistant fabrics is free of PFOS and PFOA, which are potentially harmful chemicals. The treatment also repels stains and spills and prevents them from reaching the furniture fibers and foams underneath.

Yes, we are pleased to feature high-quality Sunbrella fabrics to provide the highest levels of comfort, color retention and cleanability.

Performance Fabric Collection (Purchased on/after 9/23/24 on the Kova, Barton & Lido Collections):

We recommend that you first try spot cleaning (this should address the majority of stains). If unable to resolve, then migrate to the machine washing instructions below.

TO SPOT CLEAN:

For spot cleaning, use a clean, absorbent cloth to gently blot any spills, and avoid rubbing the fabric.

Clean with a mixture of mild soap and lukewarm water, using a soft cloth or sponge. Allow the fabric to air dry completely before using to prevent mildew or water stains.

TO MACHINE WASH:

Remove cushion covers and machine wash cold with mild detergent on the delicate cycle. Hang to dry. For spot cleaning, use a clean, absorbent cloth to gently blot any spills, and avoid rubbing the fabric. Clean with a mixture of mild soap and lukewarm water, using a soft cloth or sponge. Allow the fabric to air dry completely before using to prevent mildew or water stains.

Non-Performance Fabric Collection (Purchased prior to 9/23/24 or Albany & Park Collections):

For spot cleaning, use a clean, absorbent cloth to gently blot any spills, and avoid rubbing the fabric.

Clean with a mixture of mild soap and lukewarm water, using a soft cloth or sponge. Allow the fabric to air dry completely before using to prevent mildew or water stains.

Cleaning Instructions:

Step 1: Use CDC/EPA recommended solution per leather product specifications. Gently apply (wipe) using a soft, clean cloth. Do not aggressively scrub or saturate.
Step 2: Allow solution to remain on surface according to recommended cleaning agent label dwell time.
Step 3: Gently wipe off cleaning mixture residue using a clean damp cloth to prevent fading and long-term damage to the leather. It is important to remove all cleaning agent residue, as it may degrade surfaces, shorten their lifespan, or affect the appearance of the material.

Long Term Maintenance:

Monthly: Apply Leather Protector to restore the leathers protective barrier.
Quarterly: Apply Leather Softener to re-nourish the leathers moisture and softness.
Recommended cleaning products are available through Leather Solutions Intl at www.leathersi.com.

DO NOT USE ANY CLEANING PRODUCTS CONTAINING ALCOHOL.

Bleach Cleanability: BIFMA Health Care Furniture 8.1-2017
Section 7: Household bleach (sodium hypochlorite). CDC/EPA recommended ratios (1:10 or 1:48) parts bleach to water for the sanitizing and disinfecting of viruses and bacteria. Reference CDC/EPA and product specifications for approved dilution ratio and cleaning agent instructions for dwell time.

Our chenille material conserves water by eliminating it entirely from the manufacturing process.

Our bouclé material is very good at hiding dirt due to the construction of the fabric itself.

We use recycled water bottles in the manufacturing process of our velvet material.

For spot cleaning use a clean, absorbent cloth to gently blot any spills, and avoid rubbing the fabric.

Clean with a mixture of mild soap and lukewarm water, using a soft cloth or sponge. Allow the fabric to air dry completely before using to prevent mildew or water stains.

100% polyurethane. It is softer and more durable than our leather material.

Yes, we offer kid-friendly options! Our kid-friendly products are easy to clean, made with safe materials, durable, stain and water-resistant.

Yes, some of our options are pet-friendly! Our pet-friendly products make it easy to remove pet hair, are durable, easy to clean and feature a tight weave to resist snagging. They are also stain and water- resistant.

Yes! Our fabrics are made from non- toxic, hypoallergenic, and chemical-free materials. They are designed to resist spills and messes, allowing for easy cleaning and maintenance in a family- friendly environment.

A vast majority of our performance fabrics have also been Oeko-Tex® Certified, which is a globally recognized certificate that verifies the safety of textile and leather manufacturing processes.

Our products are built to last and we stand by their quality, which is why all of our products come with a lifetime warranty.

For the first 10 years of ownership, we’ll replace your furniture with brand new Albany Park furniture at absolutely no charge to you if yours is defective in workmanship or materials. Care & Cleaning must adhere to the provided guidelines. From year 10 on, we’ll completely repair, re-cover or replace your Albany Park furniture, if a manufacturing defect or materials failure is confirmed to exist. For the warranty to apply, the product must have been purchased directly from Albany Park and used for its intended residential purpose. Products are not covered by warranty if used for commercial purposes or if the defect is due to use beyond normal wear and tear.

We are always here for you and happy to help you find the perfect piece for your home that suits your needs best. Feel free to contact our team anytime with questions or even email a picture of your space so we can help you narrow down your options to find something you love.

Our products are suitable for commercial use. Please reach out to us at hello@albanypark.com if you have specific commercial suitability questions.

We travel all over the world in search for craftsmen that will meet our customers’ needs. We currently work with manufacturers in China and Mexico. We work closely with every factory to make sure they continue to meet our strict benchmarks for ethical business practices and quality control.

No! None of our foam or fabrics contain PBDE (flame retardants) and they are certified to be free of toxic gases. We strive to do what is best for the environment and safe for your home. All of our products are compliant with revised California technical bulletin TB-117-2013.

Kova is our bestselling, modular sofa that combines custom versatility with unmatched comfort. You can choose between plush pillow cushions for a relaxed look or box cushions for a refined edge.

Kova’s box cushions offer a more structured, tailored style, while the pillow cushions deliver a laid-back look.

Firmness: Pillow Cushion is soft; Box Cushion is Medium
Aesthetics: Pillow Cushion is Relaxed, Casual; Box Cushion is Loosely Tailored
Benefit: Pillow Cushion offers Sink-in Comfort; Box Cushion offers Bounce-back Comfort
Comfort: Pillow Cushion is Relaxed Comfort; Box Cushion is Lasting Comfort
Cushion Maintainance: Pillow Cushion needs occassional fluffling to retain shape; Box Cushion maintains shape without fluffing Dimensions, Frame Size, Hypoallergenic, Vegan Materials, Removable Covers, Non-slip seat cushion and Price remain consistent for both Pillow and Box Cushions.

The Performance Fabric Collection launched on 9/23/24. If you purchased your sofa on or after this date and selected a fabric from the Performance Fabric Collection designated as machine washable, then yes, it is machine washable. If you are unsure, please refer to your order confirmation or contact us at hello@albanypark.com.

Albany Park products are super easy to set up! All you need is 15 minutes — easily secure the arms and back to the base, then attach the legs and add the cushions! No tools needed. Watch our video to see how easy it is!

Most people can easily assemble Albany Park products by themselves. That's the beauty of Albany Park! If you need help or prefer to just have someone else do all the work, our partner Task Rabbit is the perfect solution to help you to lift, assemble or maybe just reconfigure your whole living room!

You don’t need any additional tools! The only tool you use is an allen wrench to tighten the legs, but it’s provided! Click here and watch our videos to see how fast and easy the set-up is!

Please be sure to request any changes within 24 hours of placing your order by sending an email to hello@albanypark.com. For changes requested beyond the initial 24-hour window, restocking fees may apply and the estimated arrival date for the order may change.

Contact us within 24 hours to cancel your order for a full refund by sending an email to hello@albanypark.com. Orders cancelled after 24 hours, may be subject to a restocking fee of 10% capped at $200. If your order has already shipped, unfortunately cancellation is no longer possible. Once received, you will need to return the product in accordance with our return policy.

This is highly unlikely! Each piece has a small footprint and can easily be maneuvered prior to assembly! You can find the specific product and box dimensions on each product page under “Dimensions and Details” on the right-hand side. There is also a detailed dimension drawing on each product page to show all the dimensions you could ever wonder about.

Please feel free to contact us at hello@albanypark.com with any additional questions about dimensions or the best way to measure your space. We can also provide the individual piece dimensions (before assembly), which may solve your problem!

Yes! We offer great financing options through our lending partner Affirm. [Click Here]for more details!

Affirm is a great alternative to credit cards when it comes to finance options and it works well with online purchases. Choosing Affirm means that you can receive your purchase right away but you won’t have to pay for it in its entirety upfront. Instead you can pay for your purchase in monthly installments.

Yes! We recommend that you still order now to ensure we can ship the item when you are ready. We are happy to hold onto your item until the timing is convenient for you. Please be sure to include the shipping details in your order notes and contact us at hello@albanypark.com as soon as you place your order to ensure we put a hold on your shipment.

Yes, absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Product pages provide our best estimates for delivery windows. A tracking number will be provided once your order has been shipped for a more accurate estimate with respect to transit time.

We will email a tracking number as soon as your order has left our warehouse to allow for easy, updated tracking from our warehouse to your front door. Please feel free to contact us with any questions at hello@albanypark.com.

You can track your shipment via tracking number provided once your order has been shipped.

We ship your items as they are available. If all of the items on your order are in-stock and ready to ship, then you will receive them at the same time. If an item is backordered or delayed, it will ship separately, at no extra charge. If you’d prefer to have your entire order ship together, please be sure to make that note in your order or email us at hello@albanypark.com to confirm that your order is shipped at the same time.

Please contact our team right away at hello@albanypark.com

We take great pride in the quality and comfort of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.

In order to offer our great pricing + fast and free shipping we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $200. Additional fees may apply for returns requiring special pick-up service.

After your returned product is received by Albany Park, we will examine and inspect the product and will make a determination on whether the product is in “like new" condition. If the product is in “like new” condition, Albany Park will accept the return and will credit your original payment method for such product. Refund is subject to applicable return fees.

In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right. Please note that if we are able to replace the damaged parts of your order, but you decide to return your order instead of receiving the replacement parts, then the order will be treated as a returned order (i.e., full refund, less the cost of return shipping).

For further assistance please send an email to hello@albanypark.com or call our customer service department at 1.800.681.5831

We encourage you to keep the product packaging until you are confident your new furniture is right for you. If you no longer have the original packaging, you can still return your order; however, you will need to provide the packaging for return shipping. We do not provide additional packaging for returns beyond what the item is shipped in.

All Albany Park products are shipped for free to your doorstep or secure lobby/entrance area (assembly is not included). We deliver to the 48 contiguous United States including The District of Columbia. Currently, we are not shipping to Hawaii, Alaska nor any other country besides the USA.

No need to stress - we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us. If you notice the damage after delivery, please take a few photos and send them to hello@albanypark.com within 24 hours of delivery. Our team will assess the damage and find the best way to fix the issue.

Please note that if damages are not communicated within 24 hours after delivery, it will be difficult to claim the damage was due to the transit. Please be sure to inspect your delivery as soon as possible to avoid any possible replacement costs.

Please contact our team right away at hello@albanypark.com

Albany Park offers free shipping for all orders. While we're able to provide an estimated delivery date and timeframe, we do not currently offer the option to schedule deliveries.

If you require a signature upon delivery, please leave a message in the notes upon checkout. We will try to accommodate as much as possible, but some additional fees may apply.

Unfortunately we are not able to expedite deliveries at this time. We will ship your order as soon as it’s available. At that time, you will receive a confirmation email with details to track your order.

If you are moving or have a specific delivery date request, please be sure to email us at hello@albanypark.com so we can do our best to accommodate your needs!