Shipping
Enjoy the convenience of FREE shipping to your doorstep, no matter the size of your order. Tracking information will be sent to you as soon as your order leaves our warehouse.
We deliver to the 48 contiguous states & D.C.
For additional details please visit our Shipping and Delivery page.
Return Policy
We take great pride in the quality and comfort of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.
In order to offer our great pricing + fast and free shipping we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $200.
Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right.
For further assistance please send an email to hello@albanypark.com or call our customer service department at 1.800.681.5831
Thank you for your interest in our Kova Sofa!
The Kova collection is designed with a plush, cloud-like feel, rated around a 3 on a firmness scale of 1 to 10, where 1 is the softest. This sofa is crafted for ultimate coziness with a soft microfiber blend, making it perfect for lounging and relaxation.
If you’re looking for something with a firmer feel, you might consider our Albany collection, which is rated an 8 in firmness. However, if you’re set on the Kova style, please know that regular use can slightly increase the firmness over time as the cushions settle.
If you have more questions or would like assistance finding the perfect sofa for your preferences, please feel free to reach out to us at hello@albanypark.com. We’re here to help!