Shipping
Enjoy the convenience of FREE shipping to your doorstep, no matter the size of your order. Tracking information will be sent to you as soon as your order leaves our warehouse.
We deliver to the 48 contiguous states & D.C.
For additional details please visit our Shipping and Delivery page.
Return Policy
We take great pride in the quality and comfort of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.
In order to offer our great pricing + fast and free shipping we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $200.
Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right.
For further assistance please send an email to hello@albanypark.com or call our customer service department at 1.800.681.5831
We appreciate your interest in our Kova! Thank you for your inquiry about the difference between our Kova Box and Pillow cushions—we're excited to share the details with you!
The new Kova box cushion offers a slightly firmer, more structured feel, providing a cleaner, more tailored look and a supportive seating experience that still feels inviting and cozy. It’s perfect for those who prefer a balance of comfort and structure. On the other hand, the pillow top cushion is all about plush, cloud-like softness, ideal for those who love a sink-in, ultra-relaxed vibe.
Both styles are crafted with quality and comfort in mind, so it ultimately comes down to your personal preference for firmness versus softness. We hope this information helps you decide which style suits you best!
Furthermore, for a better sense of the look and feel of our fabrics, you’re welcome to request complimentary swatches directly on our website under the "Free Swatches" section, or you can reach out to us, and we’ll be delighted to help with your selection.
Please let us know if you have further questions!
You can contact us at:
Email: hello@albanypark.com
Phone: 1.800.681.5831
Customer Support Holiday Hours:
Mon-Fri: 8am-9pm CST
Sat-Sun: 8am-8pm CST