Shipping
Enjoy the convenience of FREE shipping to your doorstep, no matter the size of your order. Tracking information will be sent to you as soon as your order leaves our warehouse.
We deliver to the 48 contiguous states & D.C.
For additional details please visit our Shipping and Delivery page.
Return Policy
We take great pride in the quality and comfort of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.
In order to offer our great pricing + fast and free shipping we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $200.
Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right.
For further assistance please send an email to hello@albanypark.com or call our customer service department at 1.800.681.5831
We greatly appreciate your continued support for our Kova Collection. We regret to inform you that the production of our rust velvet Kova Collection has been discontinued. This decision was made due to substantial cost increases in our supply chain. We understand that this is disappointing news, and we apologize for any inconvenience this has caused.
We are deeply grateful for your patronage and wish to reassure you that we will continue to honor our lifetime warranty. Regardless of whether the product in question is no longer in production, such as our Kova Collection's rust velvet option, we will make every effort to address any warranty claims.
If you have any additional questions or concerns, please contact us at hello@albanypark.com. Our dedicated customer care team would be delighted to assist you.
Thank you for your understanding and ongoing support.🙏🏻